Quality Maturity in Knowledge Intensive Business Processes A maturity model for SME

Science and the industry have hitherto been benefiting from the tools and methods of quality management, business process management and knowledge management separately. However, an integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. A maturity model is being developed for SMEs to measure and assess the quality of their business processes. This enables the companies to determine their existing status and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals. This paper introduces a maturity model for knowledge intensive business processes that enables companies to determine their processes’ actual state and take the corresponding actions for their business processes improvement, in which special attention is being given to small and medium enterprises (SME). Bios of Authors Prof. Dr.-Ing. Roland Jochem Head of the Chair Quality Management, University of Kassel, Germany Extraordinary professorship for Quality Management, Stellenbosch University, RSA PhD from Technical University Berlin, Institute for Machine Tools and Factory Operation Experience: 2009 – up to now: Member of the board of German Society for Quality Science 2005 up to now: Head of Chair Quality Management, University of Kassel, Germany 2002 2005: Process Manager, Bosch and Siemens Home Appliances, Berlin, Germany 1989 2002: National and International Research Projects for TU Berlin and Fraunhofer-Society Presentation Experience Extensive experience of presenting papers worldwide through renowned forums on the topics ranging from Quality management to Quality governance and Organizational excellence.